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- COVID-19 Information
This is a stressful time for many. We are taking the following steps to help our residential and business customers who might be worried about paying their utility bills:
We will be working with our customers who are experiencing hardships from the COVID-19 pandemic to establish payment plans. Please return our Utility Customer Payment Agreement or contact Utility Billing Customer Service via email or by calling 509-837-3782.
You are still responsible for your bills. Please do your best to continue paying. However, we can work with you to spread out payments over a longer time. If you are in need of utilities assistance, Dial 2-1-1 and they can help to connect you with programs in this area to assist in bridging the financial gap. Here is a copy of the City's policy regarding the Emergency Collection & Enforcement of Utility Bills.